The care of each individual pupil is central to the philosophy of pastoral care at Millfield. Small tutor groups provide an environment for all pupils to meet others, seek the guidance and support of their tutor and also experience the Personal, Social, Health and Economic Education programme (PSHEE). Each tutor group is attached by a house, and all pupils can access assistant houseparents (one in each boarding house) and houseparents.
In boarding houses staff seek to make the environment a homely place with a family atmosphere. All houses have matrons who spend most of the day in the house, supervising and supporting pupils and staff.
Outside the house units, pupils may seek guidance from the Chaplain, Medical Centre staff, school Counsellors and Assistant Head (Housing). Removed from the disciplinary structure, these staff are able to speak with pupils who might be experiencing difficulty at whatever level and discuss the matter in a safe environment.